"– Automatic documentation and the ability to generate dynamic reports have significantly reduced the workload for our IT department!"
L. Leonardsson
IT Manager at Deloitte Sweden
IT Service Management (ITSM)
ITSM Built on Facts, Not Guesswork
With vScope, your agents get the information they need right inside the ticket – no hunting, no asking around, no digging through multiple systems.
vScope for IT Service Management
Most ITSM processes run on data that's incomplete, manually maintained, or already out of date. Agents spend up to 30% of their time tracking down information instead of resolving tickets. That's not a people problem – it's a structural one, and it affects nearly every IT organization.
vScope solves it by automatically discovering your entire IT environment and making that data available directly in your ticketing system. Ownership, SLA, contracts, relationships, and change history – all there when the agent opens the ticket.
The result is a service desk that operates on facts, not guesswork. Faster resolution times, fewer escalations, and an IT delivery that consistently delivers on its commitments.
Popular Features
- Integrates with your existing ticketing system
- Automatic discovery of your entire IT environment
- Change history and timeline per asset
- Automated anomaly and misconfiguration detection
- Search assets and tickets in one place
- On-premises – your data stays in your environment
Example Content
- Jira User Documentation
- Stale Issues: Issues Not Updated in 180 Days
- IT Service Documentation
"We've successfully consolidated all our IT infrastructure documentation within vScope, providing a single source of truth for governance."
A. Olsson
Global IT Director of Infrastructure @ Thule Group
Integration
Connect Your Ticketing System to the Right Data
Give agents the context they need the moment a ticket is opened. Ownership, SLA, contracts, and system relationships are automatically surfaced – no manual lookup required.
- Integrates with PureService, Jira, Nilex, Halo, ServiceNow, and more.
- Displays detailed asset information directly on the ticket.
- Open vScope from the ticket to explore the full IT environment in depth.
Visibility
Find Anything – Instantly
Search across assets, users, and tickets in one place. Understand dependencies and relationships so agents can act with confidence.
- Search your entire IT environment or directly within your ITSM system.
- Navigate quickly to service documentation and configuration details.
- See which systems and users are affected – before you take action.
Context
Put Assets in Their Business Context
Connect assets to services, vendors, processes, or locations for a business-level view of your IT environment.
Discover vScope Governance →
Proactive
Catch Issues Before They Become Tickets
vScope automatically flags misconfigurations and anomalies in your IT environment – so agents already know what's wrong when they open the ticket.
- Built-in checks detect common errors and misconfigurations automatically.
- Agents can instantly see if an account is locked, a password is expiring, or a device is misconfigured.
- Fewer tickets overall – problems are identified before users notice them.
Automation
Automate Policy Enforcement and Follow-Up
Define rules and let vScope automatically create tickets when conditions are breached – so nothing falls through the cracks.
- Set policies and let vScope generate tickets when they're violated.
- Ensure every deviation gets followed up, without manual monitoring.
- Reduce the number of issues that are missed or handled too late.
Free Buyer's Guide
The Ultimate IT Inventory Software
Explore a complete checklist of the most important values of an IT Inventory Software so that you can have confidence in your buying decision.
Recent blog posts
All posts
New in vScope: DigiCert Integration for Certificate Inventory
You can now inventory certificates from DigiCert directly in vScope — giving you a complete overview of the SSL/TLS certificates in your environment. Set up proactive alerts, enrich your documentation with tags from DigiCert, or link certificates to your service documentation for greater detail.
By Axel Svegerud · News
New in vScope: Find AI Software Across Your IT Environment
AI tools like ChatGPT, Claude, and Microsoft 365 Copilot are spreading fast across organizations – often without IT having full visibility. The latest update to vScope includes ready-made tables that instantly show which machines and users have AI software installed or licensed.
By Axel Svegerud · News
Webinar Recap: How to Work with Modern IT Governance in vScope
We recently hosted a webinar on modern IT governance with vScope Governance. Here are the key takeaways: on why IT environments become complex, how a governance model works in practice, and how your teams can move from scattered spreadsheets to a living asset register.
By Simon Håkansson · Blog