Consolidating IT documentation through automation. That is how vScope provides IT management at Thule full visibility across their entire infrastructure. As a global company with IT spread across multiple platforms, countries, and regions, vScope makes all the difference to become successful.
For Thule Group, everything is about making it easy to live an active life. Roof boxes, bike racks, bags, and strollers are a few examples of products in its catalog. Thule’s brand is known world-wide, from the distant beaches of Australia to ski resorts in the Alps, for its quality, and successfully combining design with functionality. The IT department at Thule consists of more than 25 employees and is spread across the world. As a team, they are responsible for successfully delivering first-class IT services across the organization.
However, aligning team members, projects, and technologies at a global level is challenging. The lack of overview forces IT Management to rely on insights and reports from individuals closer to the infrastructure.
“We’ve consolidated documentation
for the entire IT infrastructure with vScope.”
– A. Olsson, Global IT Director Infrastructure, Thule Group
“I was relying on the manual documentation of our IT infrastructure. To collect all data it required us to navigate through different UIs, different logins… It caused a lot of friction in our workflow…” says Anders Olsson, Global IT Director Infrastructure at Thule Group. “And in the end, no one took full responsibility for the spreadsheets being updated”.
Working in a global enterprise, Olsson is often in need of quick updates about assets and the current state of the IT. Previously, he had to sign in to multiple portals or ask system technicians for answers.
“Follow up on billing statements, license assignments, laptop documentation, versions of antivirus… There are countless reports that I might need for whatever reason. Instead of having someone compiling these reports for me, I’m now self-sufficient with vScope getting the reports I need”.
Everyone is on the same page
Insights are easily shared between team members though many of them are based in different countries and time zones. vScope has become the common platform for fast insights for both management and IT operations.
“We’ve consolidated documentation for the entire IT infrastructure with vScope. People can quickly access updated documentation whenever they want. Sweden, Brazil, in-house, cloud, Adobe, Active Directory – it’s all in vScope!” says Olsson.
“As a result, we now have a single point of visibility. It is a major time saver and allows everyone to be on the same page. Better decision making, improved communication, more agile processes, and in the end better end-user experience.