May 14, 2025 · Anton Berghult · Discovery · 5 min

Full Control Over Users and Work Items in Jira with vScope

We’re excited to announce the initial integration with Atlassian Jira, the leading platform for project and issue tracking. This enhancement will provide you with an improved overview of users, activity, and issues directly within vScope, simplifying the process of tracking license utilization, identifying opportunities for cost efficiency, and connecting issues to relevant services.

Why Jira?

Jira stands out as a prevalent issue management system, utilized by thousands of companies across the globe. This valuable data source contains crucial information regarding both IT Service Management (issues, also known as “work items”) and license management (encompassing user accounts and groups). Furthermore, by integrating Jira data into vScope, you can fortify your documentation practices. For instance, you can seamlessly link issues to their context within IT Service Mapping or visualize key issue statistics through insightful dashboards and tables.

The Benefits of Jira in vScope

• Bridge ITSM with ITAM: Gain comprehensive visibility into IT Service Management information alongside your IT Asset Management data.
• Improved License Management: Understand which accounts have been assigned Jira licenses, examine their activity, identify opportunities for cost efficiencies, and visualize these costs in vScope Billing.
• Enhanced Overview of Work Items: Create reports and notifications to gain better insight into how your organization handles issues.

Features in vScope

• Search: Quickly locate assets and IT services within both Jira and vScope through a unified search.
• Compliance: Build reports and establish alerts to ensure your ITSM processes align with your organizational policies.
• User Activity: Understand user behavior patterns, identify inactive accounts, and develop collaborative reports for shared visibility into your Jira environment.
• Dependencies: Explore the connections between issues and users, investigate relationships between different issues, and integrate issues into your IT Service Documentation within vScope Service Mapping.

Included in Directory

To access Jira information within vScope, you will need to subscribe to vScope Directory. This module contains additional information relevant for optimizing user management in your environment.

Learn More

• Adding Discovery of Jira Cloud to vScope
• Jira Cloud Platform