Introducing a proactive workflow
vScope frees up time, detects harmful trends, and improves IT operations by automating documentation and centralizing data. A smarter, more proactive approach to public sector IT.
Background: High Expectations, Limited Time
Kristinehamnâs IT and digitization department supports over 3,000 users and 2,000 computersâacross multiple systems, departments, and functions.
Like many municipalities, the team once relied on manual processes to retrieve IT data, which meant spending time gathering reports that were often outdated by the time they were used.
No one can keep track of 3,000 users and 2,000 computers.
Challenge: Outdated Data and Reactive Work
Before using vScope, Kristinehamnâs team had little visibility into real-time IT data. That led to recurring issues:
- Old information from Active Directory and SCCM
- Manual effort just to verify system status
- Delays in identifying user or access issues
The information was outdated before we could even use it. Now vScope does the work for us, and all data from AD and SCCM is displayed graphically and in real time.
Solution: Automating Visibility and Documentation with vScope
vScope provides live, continuously updated information about Kristinehamnâs IT environmentâcentralizing data that used to be spread across systems.
This gives the team a complete, current view of users, devices, access rights, and more â without manual intervention.
With vScope, we now have full control over thousands of users and computersâsomething that felt impossible before.
Use Case: HR & Access Managemed
With all the extra time the department saves they can now devote to work proactively to meet future needs. Ă sa says that a previously common scenario in their business was that managers with financial responsibility who had resigned still remained in the system. Consequently, employees did not get their orders or applications for leave approved. The digitization department solved the problem by introducing vScope to the HR department. Tailored dashboards have allowed them to detect similar changes so they can act immediately. âWe can see in vScope when such changes occur and fix the error before it has turned into a problemâ says Ă sa.
We can see in vScope when such changes occur and fix the error before it turns into a problem.
Use Case: Detecting Security Trends
Harmful trends can also be detected using vScope. For example, many IT departments are faced with recurring incorrect login attempts.
When the information is gathered in one place, itâs easier to detect ongoing trends that can harm the organization.
Impact: A More Agile and Informed IT Department
Since implementing vScope, Kristinehamn Municipalityâs IT team:
- Reduced time spent on documentation and reporting
- Improved accuracy of user and system data
- Prevented recurring problems before they impacted users
- Enabled other departments, like HR, to act faster
The biggest transformation? A shift from reactive support to proactive IT operations.
vScope has helped us take back control. Itâs now easier to manage change and plan aheadâbecause we have access to accurate data, when we need it.
Quick Questions
Ă
SA WOOLKE
Support Technician, Kristinehamn Municipality
What was the biggest issue before vScope?
â We wasted time pulling outdated data from different systems. It slowed us down and made everything feel reactive.
How has vScope helped your team?
â Weâre now working proactively, with accurate data that updates automatically. Itâs saved us time and improved collaboration across departments.
Would you recommend vScope to other municipalities?
â Absolutely! Especially if you want to reduce stress and work more proactively with your IT.
About Kristinehamn Municipality
Kristinehamn is a municipality in central Sweden providing public services to local residents, including education, care, and infrastructure. With a focus on digital transformation, the municipalityâs IT and digitization department works to improve service delivery while maintaining efficiency and control across its systems.
About vScope
vScope brings visibility to organizations to support more efficient and secure operations.