"– Automatic documentation and the ability to generate dynamic reports have significantly reduced the workload for our IT department!"
L. Leonardsson
IT Manager at Deloitte Sweden
IT Service Management (ITSM)
vScope seamlessly integrates with your ITSM tools, providing real-time visibility into your IT assets. Streamline incident resolution, manage service requests, and improve overall service delivery.
vScope for IT Service Management
Effective IT Service Management (ITSM) is fundamental to how organizations structure and deliver their technology (IT) services. It's the framework encompassing the strategies, policies, and procedures that govern the entire lifecycle of IT services, from initial design and deployment to ongoing support and continuous improvement, all aligned with overarching business objectives.
A core requirement for successful ITSM in today's dynamic IT landscape is the availability of precise and up-to-date IT asset information. Maintaining this accuracy can be a significant hurdle. vScope addresses this by providing an automatically updated asset repository that can be seamlessly integrated with your existing ITSM platforms, laying a solid foundation for streamlined workflows and efficient process management built on reliable data.
By harnessing the comprehensive visibility offered by vScope across your IT infrastructure, you empower your teams to optimize service delivery. This enhanced awareness directly impacts end-user experience and business productivity, leading to smoother operational flows and reduced instances of service disruption.
Ultimately, vScope's integration with ITSM empowers your IT personnel with the critical insights they need to provide exceptional support and proactively manage the IT services that drive your business forward. This ensures that technology becomes a true enabler of organizational success.
Popular Features
- Connect with ITSM systems
- Customizable dashboards
- Search ITSM software directly in vScope
- Easy collaboration across teams
- Follow up on ticket statistics
- Efficient service request management
Content
- Jira User Documentation
- Stale Issues: Issues Not Updated in 180 Days
- IT Service Documentation
"We've successfully consolidated all our IT infrastructure documentation within vScope, providing a single source of truth for governance."
A. Olsson
Global IT Director of Infrastructure @ Thule Group
Integration
Connect Asset Repository with Help Desk
Bring vScope's visibility into your ticketing system for improved context by connecting vScope with your help desk.
- Connect to ServiceNow, Jira, ServiceDesk+, FreshService and more...
- Show detailed asset information on the ticket in your system.
- Collect ticket information into vScope for better transparency.
Visibility
Search Any Asset
Total visibility at your fingertips. Quickly search issues, tickets, and vScope's asset repository in one place, saving you time and improving efficiency.
- Search any discovered asset in vScope's Asset Repository or your ITSM system.
- Quickly navigate to IT service documentation.
- Understand asset dependencies and relationships to ITSM issues for faster resolution.
Context
Put Assets in its Right Context
Add assets to IT services, Vendors, Processes, Location, or any other context for better business perspective.
Discover vScope Governance →
Proactive
Manage Configuration Errors at an Early Stage
Avoid incidents and outages by proactively managing misconfigurations in your IT environment.
- Immediate asset repository for faster incident diagnosis.
- Improved collaboration across teams with data consolidated on one platform.
- Reduced downtime through efficient incident management.
Automated
Automate Issue Creation from Policies
Create rules and automatically generate issues in vScope based on policy violations, ensuring timely follow-up and resolution.
- Immediate asset repository for faster incident diagnosis.
- Improved collaboration across teams with data consolidated on one platform.
- Reduced downtime through efficient incident management.
Free Buyer's Guide
The Ultimate IT Inventory Software
Explore a complete checklist of the most important values of an IT Inventory Software so that you can have confidence in your buying decision.
Recent blog posts
All posts
Guide
How to rightsize databases with vScope
Rightsizing your IT environment is a powerful way to optimize costs. Preparing for database resource migration offers a great chance to phase out unused elements and save on operational and licensing budgets. In this article, we will learn how to investigate database usage, identify unused resources, and significantly lower costs for both migration and future operations.
Anton Berghult June 13, 2025 
Product Update
vScope 3.32
Explore all the updates and improvements in vScope 3.32, including new Microsoft 365 management, Jira integration, AWS asset support, and smarter lifecycle management with warranty collection.
vScope May 26, 2025 
Guide
Full Control Over Users and Issues in Jira with vScope
We're excited to announce the initial integration with Atlassian Jira, the leading platform for project and issue tracking. This enhancement will provide you with an improved overview of users, activity, and issues directly within vScope, simplifying the process of tracking license utilization, identifying opportunities for cost efficiency, and connecting issues to relevant services.
Anton Berghult May 19, 2025