How Qlosr Uses vScope to Automate IT Reporting and Improve Billing Accuracy
One of Sweden’s fastest-growing IT partners leverages vScope to automate IT reporting, enhance billing accuracy, and streamline IT asset management.
As one of Sweden’s fastest-growing IT partners Qlosr is scaling rapidly with a growing customer base and a recent stock listing. Joakim Ribb, CTO at Qlosr leads this transformation—powered by vScope a platform that provides the visibility and control needed to scale efficiently.
Background: A Fast-Growing IT Partner
Qlosr is known for close collaboration, long-term customer relationships, and high-quality service delivery. Their IT solutions prioritize responsiveness, agility, and efficiency.
However, growth brings complexity. With 200+ customers and a rapidly expanding IT ecosystem, managing IT documentation manually became inefficient. Fragmented data and outdated billing processes made it difficult to maintain transparency and service quality.
About Qlosr
Qlosr Group AB is a leading IT services provider, offering subscription-based IT solutions for workplace, network, and server operations. Operating primarily in the Nordic market, Qlosr serves:
- Small and Medium-Sized Businesses
- Public Sector Organizations
- Private School Corporations
Their focus is on delivering standardized, scalable, and high-efficiency IT services.
The Need for IT Visibility
- Fragmented IT Data Customer IT environments were scattered across multiple systems.
- Manual Processes Invoicing and reporting relied on time-consuming, error-prone manual workflows.
- Scalability Concerns Managing IT documentation at scale became increasingly difficult.
Implementing vScope for Consolidated IT Reporting
In 2020, Qlosr implemented vScope to gain full visibility into customer IT environments. Within minutes, automated discovery and reporting replaced manual tracking—no complex setup or training required.
vScope’s centralized IT asset repository provided a single source of truth, enabling real-time decision-making and reducing the burden of maintaining IT documentation.
vScope simply helped us ensure the quality of our delivery to the customer and provide all employees with the same access to updated information.
Fact-Based Billing & Increased Efficiency
One of vScope’s most immediate benefits was fact-based billing—ensuring that invoices are based on real-time, automatically collected IT data.
By fact-based billing, I mean that today we base our billing on data directly from our systems. It updates automatically, and if any deviations occur, we can easily identify them. It saves us a lot of time, and the result is much better than before vScope.
This shift eliminated manual invoice calculations, reduced billing errors, and enhanced financial transparency, allowing Qlosr to scale efficiently while maintaining trust with its customers.
A Scalable Future with vScope
With vScope, Qlosr has a scalable IT visibility platform that supports its continued expansion.
- Better Decision-Making vScope provides real-time insights to optimize IT operations.
- Increased Efficiency Automated documentation & reporting reduce manual work.
- Stronger Customer Relationships Fact-based billing increases trust and transparency.
Joakim sees vScope as a long-term strategic tool that enables high-quality, data-driven IT services.
JOAKIM RIBB
CTO, Qlosr AB
What makes Qlosr a unique IT partner?
– Many IT service providers face price pressure, as their offerings often seem interchangeable. We redefined this model by treating Qlosr and our customers as a single, large buyer — allowing us to create standardized services, increase purchasing power, and improve efficiency. This model delivers better functionality, stronger margins, and a reduced environmental impact.
How do you describe the collaboration with InfraSight Labs?
– InfraSight Labs is a responsive and agile partner that continuously improves vScope. Their support, commitment, and flexibility have been outstanding.
About vScope
vScope brings visibility to organizations to support more efficient and secure operations.