How Hässleholm Municipality Uses vScope to Create a Single Source of Truth for IT
Discover how Hässleholm Municipality improves collaboration, decision-making, and efficiency by using vScope as a shared IT documentation platform. Learn how live IT inventory enhances service delivery and transparency across departments.
Background: Delivering IT to a large Municipality
Hässleholm’s municipal IT department provides services to schools and local government agencies. With thousands of digital devices under management, the team’s mission is to deliver a high-quality experience—without exceeding tight public sector budgets.
Like many IT departments, they previously relied on decentralized documentation to manage assets such as servers, printers, databases, and configurations. But over time, this approach became unsustainable.
We have suffered from not having a single source of truth regarding our IT assets.
Challenge: Outdated and Scattered IT Documentation
John Palmqvist sought a better way to handle ongoing inquiries related to licensing, configurations, costs, security, and patches. The goal was to create “live documentation” that could provide quick, reliable answers across IT roles.
It is a huge challenge to keep information updated. There should never be more than one truth — regardless of whether you’re responsible for infrastructure, services, support, or security.
Solution: A Central Source for IT Documentation
Working with InfraSight Labs, Hässleholm Municipality implemented vScope as the central platform for IT reporting. From day one, the team began automating documentation and reducing time spent on administrative tasks.
The impact was immediate: IT staff became more self-sufficient and could generate insights without needing to compile spreadsheets or chase down data.
Team members can collaborate more easily while being self-sufficient in extracting reports and documentation. It has helped us become more agile and speed up processes.
Broader Value Across the Organization
Beyond the IT department, vScope proved useful to other parts of the organization. Over 200 users now access reports in vScope, including managers and administrative staff.
This transparency has supported better decisions, not only for daily operations but also for long-term investments and budgeting.
vScope creates a strong foundation for planning. It enables us to make better-informed decisions across operations, budgets, and future investments.
Results: More Informed Decisions, More Efficient IT
Several months after the implementation, the results speak for themselves:
- Stronger collaboration across teams
- Reduced manual work and documentation efforts
- Over 200 users accessing and consuming vScope’s reports
- Improved service delivery and strategic planning
It has been an overall positive experience. It’s easier to manage and oversee our IT when everyone works from the same information.
Quick Questions
JOHN PALMQVIST
IT Manager, Hässleholm Municipality
What’s the biggest difference since implementing vScope?
– We’re more agile and collaborative, and we spend far less time on documentation and manual tasks.
How has vScope helped improve service delivery?
– It gives us a reliable base to act from. That means better quality in both day-to-day operations and long-term planning.
Would you recommend vScope to other public sector IT teams?
– Definitely! It simplifies collaboration and helps keep everyone aligned—especially when resources are limited.
About Hässleholm Municipality
Hässleholm Municipality provides public services to citizens in southern Sweden, including education, infrastructure, and local administration. With a strong focus on digitalization and efficient IT management, the municipality aims to deliver modern, accessible services while maintaining full control over costs and operations.
About vScope
vScope brings visibility to organizations to support more efficient and secure operations.